Chính sách vận chuyển

Processing Time

All of our personalised wooden puzzles and keepsakes are handcrafted to order with care and attention to detail. Please allow 5 business days for production before your order is dispatched. You'll receive a tracking number via email as soon as your order ships.

Delivery Times

United Kingdom (Domestic)

Standard Delivery: FREE – Delivered within 3-5 business days after dispatch
Express Delivery: £3.95 – Delivered within 1-2 business days after dispatch

International Shipping

Europe, USA, Canada, Australia & New Zealand:

Standard International: FREE – Delivered within 5-7 business days after dispatch
Express International: £3.95 – Delivered within 3-5 business days after dispatch

Rest of World:

Standard International: £4.95 – Delivered within 7-14 business days after dispatch
Express International: £6.95 – Delivered within 5-7 business days after dispatch

Please note: Delivery times are estimates and may vary during peak periods or due to customs processing for international orders.

Order Tracking

Once your order has been dispatched, you'll receive an email with tracking information so you can follow your package's journey to your door.

Customs & Import Duties

For international orders, customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.

Shipping Restrictions

We currently ship to over 200 countries worldwide. If you're unsure whether we deliver to your location, please contact us at [your contact email] and we'll be happy to help.

Lost or Damaged Items

We take great care in packaging each handcrafted piece to ensure it arrives safely. If your order arrives damaged or goes missing in transit, please contact us within 48 hours of the expected delivery date and we'll work with you to resolve the issue.